What are your Showroom & Design Center hours?
The Clasic Showroom & Design Center is open Monday – Friday 9am to 4pm, and Saturday by appointment.
What are your hours of delivery?
Delivery and pick times are available for your convenience. Standard delivery and pick up fees are based on regular business hours. Every effort will be made to accommodate your scheduling requests. Specific “timed deliveries” and before/after hour deliveries can be arranged for an additional fee. As each delivery is unique in nature, so are the charges associated with this service. Please call for a more accurate quote.
What if we wish to add more equipment or change an order after hours?
We will gladly accommodate changes made seven or more days prior to delivery/pick up at no additional charge. Changes that can be accommodated within seven days of delivery/pick up will result in a service charge of $25.00. Avoid incurring additional fees by finalizing all special order items, linens and specific labor requests at least seven days prior to delivery/pick up.
Does your staff set up the equipment?
Setting up for an event doesn’t have to be stressful. Let us do the work for you! Arrangements can be made in advance to install or breakdown tables and chairs. Ask your Event Specialist for details.
What should we do with dishware before we return it?
Please scrape food from plates and rinse. Please place dishware into the boxes and crates in which they were delivered.
Do you rent tents?
We have clear and white tents from 10′×10′ to 100′×400′. A Classic Event Consultant can meet you at your home or event venue to help you determine the appropriate tenting solution. There is no charge for this service.
How much space is required for a sit down buffet?
Count on 20 square feet per person.
Do you have a minimum order size for delivery?
Our minimum rental order for delivery is $450. There is no minimum order for a will call pickup at our warehouse.
What is your reservation policy?
The balance is due at the time of pick up from our warehouse or one week prior to delivery to your event location.
What if I need to cancel my order?
Deposits are refunded for cancellations made fifteen days prior to the delivery date. Cancellations or reducing an order less than fourteen days prior to delivery/pick up will result in a restocking fee equal to 50%, your original deposit amount.